Terms and Conditions

General

North Wales Computer RepairNorth Wales PC Repair and NWPCR are the operational names of Esthetig Ltd., registered in England and Wales as a Private Limited Company, Registration Number: 6112562, Registered office: Bethel, 26 Tan-y-Fron, Deganwy, Conwy, LL31 9YN.

These terms and conditions pertain to North Wales PC Repair and should be read in their entirity. For our other websites Terms and Conditions, please refer to those websites.

The following terms and conditions apply to services provided by NWPCR on behalf of Esthetig Ltd. Our services are Computer Repair (PC and computer repair) and Maintenance services (PC and computer maintenance).

About Esthetig Ltd

Our websites are: Esthetig Web Design: www.esthetig.com, GB Hosting: www.gbhosting.co.uk and North Wales Computer Repair: www.northwalespcrepair.com.

Throughout this document North Wales PC Repair, North Wales Computer Repair, NWPCR, Esthetig and Esthetig Ltd. Will be used interchangeably.

Office Hours

Our normal office hours are:
• Monday-Thursday: 09:00 – 17:00
• Friday: 09:00 – 16:00

We are closed:

• Weekends
• UK Bank Holidays
• Christmas between 23 December – the first working day of the following January

This entire page with all its sections tells you the terms and conditions on which we supply our services described on our website https://northwalespcrepair.com to you. It should be read in conjunction with all documents on our Legal page, you must accept all terms and conditions documents found on the legal page.

We may provide links on our site to the websites of other companies whether they are affiliated to us or not. We cannot undertake that the products and/or services you purchase from companies we link to will be of a satisfactory quality, and any such warranties are disclaimed by us completely, any disclaimer does not affect your statutory rights against the third-party seller.

Acceptance

Please ready these Terms and Conditions carefully and print a copy for your records if necessary. By ordering any of our services you accept these Terms and Conditions in full. We cannot offer any services if you refuse to accept these terms, our Privacy Policy which includes our data processing policy under the European General Data Protection Regulations (GDPR) and other documents on our Legal page form part of these Terms and Conditions.

You also agree to us sending you our regular newsletter and updates about our service by email. Email is our primary form of communication with you.
By placing an order through our website or in person, you warrant that you are legally capable of entering into binding contracts, you are over the age of 18 years old and you are acting on behalf of a company or other legal form of business. You further warrant that you have the authority to bind that company or business on whose behalf you are placing an order.

Further continued use of our website implies that you fully accept and agree to our website terms and conditions found, at https://northwalespcrepair.com/website-terms/, our privacy policy, found at https://northwalespcrepair.com/privacy/ and all other documents found on our Legal page.

Privacy Statement

We are committed to protecting your privacy. Authorised employees of the company on a need to know basis only use any information collected from individual customers. Our privacy policy conforms to European General Data Protection Regulations (GDPR).

We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

For more details and details of our cookie policy see our Privacy Policy, found at https://northwalespcrepair.com/privacy/.

Confidentiality

We conform to the Data Protection Act 1998 and European General Data Protection Regulations (GDPR) and as such, any information concerning the customer and their respective records may be passed to third parties. However, customer records are regarded as confidential and therefore will not be divulged to any third party, other than our suppliers and if legally required to do so to the appropriate authorities. We do not store credit card details, nor do we share customer details with any 3rd parties.

Customers have the right to request sight of, and copies of any and all customer records we keep, on the proviso that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue customers with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by NWPCR will only be in connection with the provision of agreed services and products.

We always report illegal images or materials we find on your computer system, to the appropriate authorities.

Your Responsibilities

It is the customer’s responsibility to make sure that all contact details are up to date. This can be done by emailing North Wales PC Repair with the required changes. Failure to do so may result in termination of service if North Wales PC Repair is unable to contact you.

You must always keep your username and password private and secure and you must contact us if you believe someone else has access to your login details.

Support

Telephone support for all our services is offered free during our normal office hours. Outside office hours’ simply send an email to us at support@northwalespcrepair.com and we will contact you as soon as possible.

Our support team will help resolve any problems you have with the services you are receiving. We will not provide programming support to you. But, as part of our hosting services our servers are compatible with many programming languages.

We do not provide telephone technical support. Support is provided via our ticket system or online chat.

Pricing

All prices are as seen and do not include any service charges, taxes etc. The price you see is the price you pay.

The total cost for services to be provided will be provided by the engineer prior to work being carried out or at the rate of £30.00 for the first hour and £15.00 per hour thereafter. If repair is carried out on our premises, there is a flat fee of £50.00 for work carried out on our premises.

We reserve the right to amend its prices from time to time with or without notice. We will however, endeavour to notify you of any price change at least 14-days before the price change comes into force.

All quotations are valid for 30-days. We reserve the right to alter or decline to provide a quotation after the quotation has expired at the end of the 30-day period.

Payment for services is due by upon completion of the provision of the services. Payment should be made directly to the engineer by Debit/Credit Card (via Square) or cash. Where agreed, you can also telephone the office with your payment.

Despite our best efforts, due to the number of services we offer, some of our services may be priced incorrectly. We will deal with this situation as follows:

  • Where the correct price is less than our stated price, we will charge the lower price when accepting your order.
  • If the correct price is higher than the price stated on our website, we will normally contact you for your instructions before accepting your order.
  • We are under obligation to provide services to you at the incorrect, or lower price, even after we have sent you an acceptance confirmation.

Booking Process

You can telephone or email us to book an appointment for an engineer to visit your premises.

Your engineer will discuss with you the work required to be done and give you the opportunity to request additonal services at the start of work at your premises. It may be necessary to carry out repairs on our premises, the engineer will inform you if this is necessary.

At the end of the service call, you will be asked to pay the engineer by cash, debit/credit cards or, if agreed to call the office to make a telephone payment.

You will receive a receipt by SMS or email (you will be offered the choice by your engineer).  You can request copies of previous receipts by calling the office on 01492 580572 or emailing support@northwalespcrepair.com. Your appointment constitutes an offer to us to buy our services and all orders are subject to our acceptance.

The contract between you and North Wales PC Repair will only be formed when the engineer begins work. We are not obliged to supply any of our services.

Invoice Process

Services must be paid for at the end of the engineers visit and a receipt for these services will be sent via SMS or email, depending on your preference, with the exception of work carried out on our premises, when payment will be due when the engineer returns your computer.

If it has been agreed that you can pay through the office by telephone after the engineers visit, then the following will come into force.

  • One day after payment is due NWPCR will send you a reminder
  • Seven days after an invoice is due, NWPCR will send the second reminder warning that payment is overdue and should be paid immediately.
  • Fourteen days after an invoice is due, NWPCR will send a third reminder that payment is overdue.
  • Twenty-one days after an invoice is due, your account will be suspended, and NWPCR will send you a final invoice payment reminder. At this point, you will be assessed a service charge of the greater of £10 or 8% plus the prevailing Bank of England base rate, or the maximum allowed by law every month that the invoice remains unpaid.
  • Thirty days after the due date of the invoice, your account will be terminated at this point. You will remain liable for the amount outstanding plus the service charge for every month the account remains unsettled. If necessary, we reserve the right to seek repayment through necessary court processes.

Payment

All payments shall be made in Pounds Sterling (GBP).

NWPCR does not offer any form of credit; all invoices must be paid at the end of the engineers visit or when you computer is returned, if it is repaired on our premises.

If any overpayment is made, this will normally be held on your account as a credit, unless you request full payment.

All payments are made using either debit/credit card or cash or telephone.

Time for payment shall be of the essence. No payment shall be deemed to have been received until we have received cleared funds. If your chosen payment method is not authorised by your debit/credit card provider or your bank, you authorise us to seek payment from any other debit/credit card or direct debit registered against your account.

If we fail to authorise payment your account may be suspended.

Default

Accounts unpaid thirty days after the due date will be considered as default.

Any payments returned due to insufficient funds will immediately place the customer’s account in default until full payment is received.

Customers with accounts in default agree to pay Esthetig Ltd reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Esthetig Ltd in enforcing these Terms and Conditions.

We reserve the right to seek recovery of outstanding amounts due by you by any means, including referring the debt to an external debt recovery agent if necessary, you will be responsible for all fees and charges incurred if we use an external debt recovery agent. You agree to pay such charge in addition to the amount you owe us.

Refunds and Cooling-Off Period

Engineer Services

An refund agreed for work carried out by our engineer will not exceed the price you paid for said services.

Items Purchased

For Faulty Items: If a fault occurs within 30 days of receipt, we will offer you a full refund. After 30 days, we will either repair or replace at our discretion. Please return it back to the store you purchased it from with your original receipt of purchase, original packaging and, If you change your mind – If you have changed your mind or your product has been returned as “faulty” but no fault has been found you are not liable to a refund.

Items Purchased Online

Under the Consumer Contracts Regulations you have the right to return your order up to 14 days from the day you receive your goods. If you have changed your mind we will only accept the item for refund if the item is unopened, in its original condition and packaging with a receipt of purchase. You are responsible for the return delivery costs.

Liability Exceptions

Made to order items such as Custom PCs and laptops are exempt will not be refunded if you change your mind.

Software is non-refundable.

Although we do not have specific knowledge of your computer configuration we will attempt to minimise disruption to your system as much as we can but we cannot be responsible for any unforeseen issues that may arise from any of our services.

Please note that if your computer system or equipment is under manufacturer warranty our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturers warranty.

We cannot be help responsible or liable to any service performed for you regarding:

  • any loss data, data corruption, loss of images, documents or information
  • any financial loss, or loss and interruption to business or contracts
  • any failure by you to follow our reasonable recommendations or instructions
  • any losses or issues you may suffer due to your use of (or failure to use) any anti-virus software
  • any loss that is not reasonably foreseeable

Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Warranty and 100-day Money Back Guarantee

We offer a limited 100-calendar day money back guarantee on all services provided by NWPCR, beginning on the day after our engineers visit. We will endeavour to repair any issues that have returned except virus/malware re-infection, which we cannot guarantee, or any issues caused by our engineers. We will refund the price you have paid to the debit/credit card or cash if used to purchase the service. No other refund will be made, and this is limited to one refund to one person.

Unless stated, all non-trade services carry a one year warranty on both parts and labour. If in the unlikely event same problem happens that we have fixed or any fault which is related to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your payment in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused due to incorrect use of software or downloaded material, virus and malware infections, or by faults arising from accidental damage or incorrect use of the product.

Please note, you are responsible for the cost of returning your device to us or we can arrange our own courier at the standard rates.

Limited Warranty

Although we offer a massive warranty for almost all repairs, there are some exceptions where items our standard warranty does not apply. We will indicate to you at the time of repair / collection of repair what items have a limited or exempt warranty. This includes but not limited to the following items:

  • GPU/BGA/CPU Reflows – One Month Warranty
  • Liquid Damage – No Warranty

For all warranty issues please contact us first for to authorise a return under warranty.

To make a claim on this warantee, you must inform us by emailing support@northwalespcrepair.com or by phone 01492 580572 before the end of the 100-calendar day period. We will respond to your request within 7-days.

The following services may not be claimed under the limited 100-calendar day money back guarantee include (but are not limited to): viruses/malware removal (we cannot control re-infection), products purchased through us as these are covered by a manufacturers guarantee, products you have supplied to the engineer. We cannot refund any product as part of this guarantee as the product will continue to be owned/licenced to you.

No fix, no fee policy

Our no, fix no fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer apart from the cost of any work carried out.

If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work or are prevented from carrying out the work by anything beyond their control, e.g. power failure, lost passwords etc., then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 1 hour.

If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required (spare) parts, software CD-Rom or Product Key, then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 1 hour.

If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 1 hour.

The policy does not apply to work related to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning or so.

Intellectual Property and Your Data

You retain all intellectual property rights in your material and/or data, and you grant to us a worldwide, non-exclusive, royalty free licence to use, store and maintain your material/data whilst we carry out repairs.

We will not share or otherwise transfer any of these materials and will remove them from our devices at the end of the repair.

Quality of Service

We warrant (subject to other provisions of these terms and conditions and all documents on our Legal page) that any services you purchase from us will be provided with reasonable care and skill.

We will not be liable for a breach of this warrant above unless:

  • You give written notice of the breach to us
  • We are given reasonable opportunity after receiving the notice to put things right
  • The problem arises because you failed to follow our oral or written instructions as to the use of the services
  • You alter settings, hardware/software, items carried out during the services without written consent
  • The problem arises because of misuse

If we are in breach of the warranty in accordance with the above, we will use all reasonable commercial efforts to remedy the breach promptly or refund the price of the services at the pro-rata contract price.

By accepting these terms, you acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf which is not set out on our website or otherwise confirmed by us in writing. Nothing will exclude or limit our liability to you for fraudulent misrepresentation.

Computer Repair and Maintenance Services

Important Notice

You are responsible for ensuring that you have backed up all data on your computer before we carry out repairs or maintenance. We will not be responsible for any loss of data, pictures, information or programs on your computer.

If you have not made any backups of your data then we can do this for you. Please contact us as soon as possible to arrange for your data to be backed up before we start work on your computer. Please note, mechanical failure of your hard disk or other components inside your computer can occur without warning during our intensive diagnostics. Virus and malware infections can also damage your data and could lead to unpredictable problems and could result in data loss.

For some jobs, we may need to re-install your operating system. This involves wiping your hard disk clean and re-installing the operating system back to the point when your computer was first purchased. We will let you know prior to doing this but if you require your data to be backed up prior to the wipe and restored back to your computer once the operating system has been re-installed please let us know. There will be additional charges associated with this service.

On-Site Repairs and Services

If you book an on-site mobile repair technician appointment we will need the following at the time of the engineers visit:

  • Full access to the equipment being repaired. Electricity mains power & Lighting
  • Your agreement to follow our reasonable instructions

Your computer system should have a valid Windows operating systems or Apple OS X operating system installed. If you have not, we will need to purchase and install a retail version of the relevant operating system for your computer. Additional costs and time will be involved.

We are unable to work on unlicensed operating systems.

Repair at Our Premises

Some issues cannot be carried out at your premises, this can be due to the length of time it will take to effect a repair, additional tools/testing is required or because your computer is too slow to effect a repair in a resonable time. Your engineer will let you know if this is the case as soon as possible during the service call.

Free Diagnostics

It can take many hours to fully diagnose your computer. This is a free service we offer to all our residential customers on condition that we repair your device while your device remains on our premises. If you decide to not go ahead with the repair, a nominal diagnostics charge of £20.00 will be applied or if your device is beyond economical repair we are happy to recycle your device for a further fee of £15.00.

Liquid damage items are subjected to a non-refundable cleaning fee before we start any repair/diagnosis to the device. The fee for small devices (mobile phones) is £30.00.

Repair/Serice Cancellations

It can take many hours to fully diagnose and repair your computer and often we need to purchase parts that are required for your repair. If at any time you decide to cancel the repair you will be liable to make payment of any parts ordered for your repair and a calculation of the cost of labour to the maximum of the agreed quoted cost of repair will be charged. We will not release any item back to you until payment in full is received.

Abandoned Computers

Any computer that has been left abandoned on our premises for over 90 days will be recycled or disposed if prior arrangements have not been made. It is important that you check your details on your receipt / email at the time of booking to ensure that we have your correct contact details. We will not be held responsible for any inaccuracies in the details provided.

Repair and Diagnostics Times

Although we aim to get your device repaired/diagnosed as quickly as possible, the service can sometimes take longer than anticipated. We normally aim to diagnose and repair within 2 business days but sometimes the repair can take longer. We often have to source parts from outside of the UK and can take several weeks before we receive the parts and clear customs. We will not be held responsible for any repairs that exceed our estimated completion time. We will make every effort to inform you if we expect a delay in our service. If you would like a status update please get in touch with our repair centre or send us a message from our website.

Apple IPad and Other Mobile Device Repairs

When NWPCR take on your device for repair there are many situations that we are unable to to test for before we start the repair and this disclaimer is in place to protect yourself and ourselves from any potential misunderstandings.

Unforeseen Damage or Malfunction

I understand NWPCR will be unaware of any other potential problems that could arise as a result of the initial damage or by opening/disturbing the internal logic boards and internal cables during dismantle/repair. This may result in additional charges to cover the costs of parts required to complete the repair. We will endeavour to make you aware of this at the time of repair/diagnosis.

An example of typical faults that can occur with Apple iPads and other mobile devices as a result repair includes but not limited to:

  • Fingerprint Sensor Damage – If your Finger Sensor is damaged please go to the manufacturer
  • Internal Cables Damage
  • Internal LCD Screen
  • Casing Damage/Bent Chassis
  • Front/Back Camera Failure
  • Home Button/Lock/Volume/Off button Failure

Parts We Use

For Apple devices, we use parts from third parties and these are not officially endorsed by Apple. If you prefer an original Apple part this can only be undertaken by Apple.

Original Manufacturer Warranty

The manufacturer may refuse to undertake any work on your device if it is repaired by anyone other than themselves. This includes both in-warranty and out-of-warranty repairs.

Waterproof/Water Resistant Devices

To repair your device, we need to physically get inside it which usually means we have to break the waterproof seal (if any). Some items that are classed as waterproof/water resistant may not be waterproof on return to you. If this will affect the enjoyment of your device please only ensure you get it repaired with the manufacturer directly to guarantee a waterproof seal on return.

Liquid Damaged Devices

Any device that is found to have any signs of liquid damage internally will be exempt from any warranties offered. We may still be able to do the repair but due to the nature of liquid damage/corrosion we will not offer any warranty what-so-ever. We will stop working on your device and inform you as soon as we see any signs of internal liquid damage. Only after speaking with you will we continue with the repair.

Your data – includes photos, emails, documents

It is your responsibility to ensure your data is backed up prior to repair. NWPCR will not be liable for loss of data whatsoever. We do offer a backup service – please ask for this BEFORE we start the repair.

Personal Data

During the booking in of your computer we will ask you for certain details which we require to perform the service. This includes your name, address, phone numbers and email address. We may also require your administrator password to access your computer to complete our service.

We may record or keep a detailed note of your conversations with our engineers for records purposes. This is covered by our privacy policy.

Backups of Your Materials on Our Servers

It is your responsibility to backup any data, information or other material prior to NWPCR providing our serivces. We can provide advice how to carry out these backups. In the event of loss of or damage to your data, information or material, you will not hold NWPCR responsible.

Suspension, Termination and Severability

  • We will determine, in our discretion, whether there has been a breach of these terms through your use of our computer repair services. Also, if we find any images or other items on your computer system we judge to be illegal we will immediately suspend or terminate our services. When a breach of this policy has occurred or images or other items judged to be illegal are found on your computer system, we may take such action as we deem appropriate
  • Failure to comply with these terms and conditions upon which you are permitted to use the our services, and may result in our taking all or any of the following actions:
    • immediate, temporary or permanent withdrawal of our services
    • issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
    • further legal action against you
    • disclosure of such information to law enforcement authorities as we reasonably feel is necessary

If any of these terms and conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Duration and Cancelation of Services

If we terminate our services under the clauses of this agreement, we will refund the price you have paid for that service to the credit card, debit card or other account you used to make the payment on a pro-rata basis. We will not refund the cost of any parts or software purchased as these remain your property.

That part of the Contract relating to Services will commence on the date we visit your premises. Unless such Services are terminated as provided for in this clause, they shall continue for the minimum period of one hour that applies to the Service you have purchased.

The monthly price for Services supplied under maintenance contracts that continue a month to month basis shall be charged monthly in advance directly to a debit/credit card, or other payment method registered against your account. Such payment will be taken on the same date of the month (or if no such date occurs then on the last day of the month) as on which the Services had originally commenced (“Payment Date”) unless or until you cancel the Services in accordance with these terms and conditions.

We will not provide you with a refund for a cancellation that is part-way through a billing period or where the engineer has started the work.

Without prejudice to any other right to terminate or suspend the Services we may have under these terms and conditions, our Terms of Website Use we may terminate any maintenance contract at any time by giving you 30 days’ advance notice by emailing you at the email address registered against your account.

If we cancel the Services, we will refund to you the price you have paid for the Services on a pro-rata basis for the unexpired.

Minimum Term

Notwithstanding anything to the contrary in these terms and conditions, if you are in breach of an obligation of these terms and conditions, we may terminate a maintenance contract by 7 days’ notice to you.

Expiry or termination of the maintenance contract shall be without prejudice to any rights and liability of either of us arising in any way under that Contract as at the date of expiry or termination.

Data Deletion

At the end of the service call any data we have transferred will be deleted from any disk in our posession, passwords written down will be left with you and any item you have given us to effect a repair will be returned to you.

Indemnity

All NWPCR services may be used for lawful purposes only. You agree to indemnify and hold Esthetig Ltd harmless from any claims resulting from your use of our service that damages you or any other party.

The customer agrees to defend, indemnify and hold harmless Esthetig Ltd and any third-party appointed by Esthetig Ltd as its agent and any of Esthetig’s officers, directors, employees, representatives, agents, affiliates, from and against any claim, action, suit, demand, loss, damages, costs (including reasonable legal fees, expert witness fees and expenses), or other proceeding related to or arising out of the use of any of NWPCR’s services.  This indemnification is in addition to any indemnification required from time to time by NWPCR.

The customer also agrees that in the event of disputes arising with any third-party, the customer shall indemnify and hold Esthetig Ltd harmless pursuant to the terms and conditions contained in these terms and conditions.

Our Liability

No guarantee or representation is given that the computer repair services will be free from security incidents or unauthorised users.

All conditions, terms, representations and warranties that are not expressly set out in these terms and conditions (or the documents referred to in them) are hereby expressly excluded.

We do not exclude or limit in any way our liability:

  • for death or personal injury caused by our negligence;
  • for fraud or fraudulent misrepresentation
  • for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We will not be responsible for the following types of losses (in each case whether direct, indirect or consequential) and whether they are caused by our negligence or otherwise:

  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of goodwill
  • loss of software or data
  • wasted expenditure
  • wasted management or office time

Subject to these terms and conditions, our maximum aggregate liability under or in connection with the performance or contemplated performance of the services, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed 100% of the price you have paid to us for the Services during the 1 month or 12 months preceding the event giving rise to the liability in question (depending whether you pay monthly or annually for your services).

You are advised to acquire business interruption insurance, or other appropriate insurance, to protect you and your business in the event of interruption of the Services.

Where you buy any product or service from a third-party seller through following a link on our website to such third party’s website, the seller’s individual liability will be set out in the seller’s terms and conditions. You should consult such terms and conditions.

Waiver

If we fail, at any time during the service, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions and/or all terms and conditions on our Legal page, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website and/or services, you accept that communication with us will be mainly electronic.

We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given through email.
We may give notice to you at either the then current e-mail or postal address registered against your account with us.

Third Party Rights and Transfer of Rights and Obligations

Neither you nor we intend that any term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

The Contract began at the start of our services is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the service or maintenance contract that is caused by events outside our reasonable control  a “Force Majeure Event”.

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

  • misuse, alteration or interference by you or any third party of our servers or systems (including virus and hacker attacks);
  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of public or private telecommunications networks; and
  • the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under the Contract will be deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Complaints

We like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve our services with valid feedback from our customers. If you wish to make a complaint about a service you have received, please submit an email to us at support@northwalespcrepair.com or by visiting our complaints page including as much detail from the issue you have. We will acknowledge your complaint within one business day and aim to resolve any issues within five business days.

Additional Terms and Conditions

Additional terms and conditions may apply for our offers. Is so, you will be advised of them at the relevant point.

Entire Agreement

These terms and conditions and any document expressly referred to in them (including all documents on our Legal page) represent the entire agreement between us both in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Governing Law

This agreement shall be governed by English Law in the courts of England and Wales.

Changes to Our Terms and Conditions

NWPCR reserves the right to change these conditions from time to time as it sees fit and with or without prior notice. Your continued use of our services will signify your acceptance of any adjustment to these terms.

You will be subject to the policies and terms and conditions in force at the time that you order services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

No variation of these terms and conditions shall be valid unless it is in writing and signed on our behalf.